苏菲（桑德里娜·伯奈尔 Sandrine Bonnaire饰）在中产阶级乐里芙家做女佣，她千方百计隐藏着自己不识字的秘密。性格内向的苏菲内心非常敏感，事事留神不犯差错，并得到了主人家的认同。乐里芙一家对苏菲彬彬有礼，同时也昭示出主仆间的不同等级。 在镇上的邮局，苏菲认识了同属穷人阶级的珍（伊莎贝尔·于佩尔 Isabelle Huppert饰）。珍对有钱人充满了扭曲的愤恨心理，成为苏菲的好友后，她从没有停止过煽动苏菲，让她与富人阶级决裂。矛盾一步步走向无可调和的地步，苏菲的秘密在乐里芙家曝了光，和谐的外壳瞬间倒坍，珍和苏菲的反抗如同狂风骤雨……The upper-class owner of a gallery, Catherine Lelievre, hires the efficient and quiet maid Sophie to work in the family manor in the French countryside. Her husband Georges Lelievre, who is an opera lover, her daughter Melinda and her teenage son Gilles welcome Sophie and appreciate her work. Sophie soon befriends the postmistress Jeanne, who is a bad egg and encourages Sophie to rebel against her employers, but the maid stays submissive. However, Sophie is ashamed of a secret and feels uncomfortable in many situations, finding a way to hide her secret. When Georges tells Sophie that he does not want Jeanne in his house, Sophie stands up to him. Melinda discovers her secret and Sophie blackmails her, but Melinda tells her parents what happened. Georges fires Sophie and she returns to the house later with Jeanne on the rampage.
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